At Elop, each employee shares a sense of pride and a common goal in the development and manufacturing of products that serve as the “eyes” of critical missions around the globe.
Focused on the customer, our mission is to ensure that all products and systems are at a high operational readiness at all times. One of the ways of ensuring high readiness levels is by issuing the customer regular updates on changes and improvements.
Elop responds to customers in a timely, efficient and responsible manner and is dedicated to achieving continuous improvement in customer satisfaction levels.
We systematically monitor our customer relations based on close contact and feedback, including periodic surveys. We place special emphasis on lessons learned and improvement of customer-oriented processes and services.
Elop’s Customer Service Directors (CSDs) are customer-driven professionals who are focused on our customers needs and experienced in supporting electro-optic systems.
They are committed to providing high quality customer service and are knowledgeable about every aspect of the customer's system.
Our CSDs will make every effort to respond to your request within one business day, and every comment, inquiry or problem will receive our utmost attention.
Elop aims to ensure that customers receive our tailor-made services to assist them in achieving their unique goals and requirements.
Sincerely yours,
Eitan Keinan - Brig. Gen. (Ret.)
V.P. & Director Customer Support & Services
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